OneMeeting will be undergoing product maintenance on April 25, 2025. OneMeeting may be inaccessible while we perform software updates.
The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution.
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
IMPORTANT NOTE: This will be the last release notes published via this forum. For future release notes, please visit Release Notes Listings and follow these instructions if you would like to continue to receive an email notification when new release notes are published.
Security updates were completed.
Accessibility updates were completed.
An issue was resolved where after compiling the DOCX, links in attachments were no longer functioning.
An issue was resolved that impacted the duration of the appearance of a progress indicator on the Meeting Media page that appears after uploading a PDF.
An issue was resolved where attachment numbering was not appearing correctly after the compile process was complete.
OneMeeting will be undergoing a hotfix on April 3, 2025. OneMeeting may be inaccessible while we perform these software updates.
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
An issue was resolved where security updates were causing certain custom forms to fail.
An issue was resolved where an unoptimized query was impacting performance.
An issue was resolved where users were unable to submit attachments through forms.
An issue was resolved where security updates were breaking item links.
OneMeeting will be undergoing product maintenance on March 21, 2025. OneMeeting may be inaccessible while we perform software updates.
The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution.
No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.
Language identifying confidential attachments on the public portal was removed. If a confidential item is present, no information about the attachments will appear on the public portal.
The PDF viewer in the public portal was updated.
Performance improvements related to loading speaker information in Meeting Viewer were completed.
Updates to JavaScript libraries used throughout the application were completed.
An issue was resolved where attachments were not appearing on Items and Tasks when being added to a form.
An issue was resolved where block voting results were not being properly displayed in the Meeting Viewer Display Page.
An issue was resolved where copying items was resulting in the incorrect meeting date being reflected and workflow issues being introduced.
An issue was resolved where disabling the Live Meeting permission from Roles was not removing the Live Meeting icon in the left navigation bar.
An issue was resolved where inactive users were showing as present in Roll Call.
An issue was resolved where Items were being inadvertently deleted from an agenda when removing sections utilizing split templates.
An issue was resolved where menus within the text editor were causing unexpected scrolling behavior.
An issue was resolved where Mini Packets accessed via the Public Portal were including attachments that had not been published.
An issue was resolved where users previously assigned to a Task were able to access the URL after the Task was completed.
Additional compile service updates will be released. These updates include a fix to a bug related to a component provided by a third-party provider.
A issue that causes packet generation to fail periodically when compiles contain custom headers/footers has been resolved.
OneMeeting will be releasing several compile service bug fixes on Friday, February 21, 2025.
In some cases, inclusion of headers and footers was causing a packet compilation failure where the resulting file was unable to complete and finish saving.
We've created an optional workaround to allow users to disable headers and footers on individual compiles.
This feature must be enabled by submitting a Technical Support ticket.
An issue was resolved where users received an error message stating "Object reference not set to the instance of an object" when attempting to compile.
An issue was resolved where bookmarks were missing when compiling the PDF packet.
Notice: OneMeeting will be updated at 6 AM EST/3 AM PST on February 12th
This is a Hotfix that will address recent page loading and performance issues.
Improve page loading and system performance.
Compiler Updates
We have been working on a new compiler service that will allow for better overall performance by separating packet compilation from the main application. This new compiler has improved error handling and helps us to better help you identify issues that may arise when there are problematic attachments. In the process of moving customers to the updated service, some bugs have been identified that we are working diligently to resolve including issues with the bookmark output. We expect to deploy a hotfix to address this issue next week. As always, please reach out to support if a packet takes over 30 minutes so that our agents can assist.
We are working with a third party vendor that we utilize for compilation on an issue that causes packet generation to fail periodically when compiles contain custom headers/footers. Resolution of this issue is complex and is taking much longer than expected for our vendor to resolve. In the short term, we have built a workaround that allows a failed compile to be re-run without headers and footers. We are targeting a release date on or before February 19th. Please note that this is a temporary solution, and we will continue to monitor its effectiveness.
General Slowness
Our engineering team has identified the cause of the recent slowness in our service. In the January release, some code changes inadvertently increased the number of API calls to our server. We are working diligently to address this issue and are aiming to deploy a hotfix on or before February 19th.
We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve these issues. Thank you for your continued support.
You can sign up to receive notifications as soon as we have updates for these hotfixes posted by visiting https://primegov.releasenotes.io/
Beginning on Friday, January 17, 2025 and extending through Friday, January 31, 2025, OneMeeting engineers will be moving all customers to our improved compile service in batches. This change exclusively impacts the back-end processing of your compile. There will be no change to the compiled documents themselves, the change will not be visible to you and your users, and you will not incur any downtime or service interruptions.
The benefits of this upgraded service include:
As always, if you should encounter any issues, please reach out to our technical support team.
FAQ's:
Are we able to schedule our transition for a particular day?
We understand that the compilation is an important and time-sensitive part of your meeting document publication process. Unfortunately, we don't have the ability to take requests to schedule individual customer transitions. However, our technical support team will be on standby to assist and troubleshoot any issues you could experience and ultimately could revert the change on-demand if required.
How will we know if we have been moved to the updated service?
Because this process is entirely behind-the-scenes, you won't see or experience any change to your normal process outside of the benefits listed above.
Notice: OneMeeting will be updated on January 9th
Update: Release previously scheduled for December 27th.
Fixed issues with file uploads to boards and committee applications.
We will be performing routine security patching starting at 11 PM PST on November 26th. During this time, the system may be unavailable. We will try to minimize any downtime but it may last for up to 3 hours.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to keep our systems secure.
Thank you for your patience.
